General
How do I book a service?
To book a service, browse through the available salons or services, select your preferred option, choose a date and time, and follow the checkout process to confirm your booking.
What services do you offer?
We offer a wide range of services including haircuts, styling, coloring, facials, manicures, pedicures, waxing, bridal makeup, and more. Visit our Services page for full details.
Do I need to make an appointment?
While walk-ins are welcome, we recommend booking an appointment in advance to ensure your preferred time and stylist are available.
Do you offer home services?
Some locations may offer home service for select treatments. Contact us to inquire about availability and pricing.
Appointments & Booking
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel up to 24 hours before your appointment. Please contact us as soon as possible if you need to make changes.
Can I book multiple services at once?
Absolutely! You can select and schedule multiple services during your booking for a complete salon experience.
What if I’m running late?
Please call us if you're running late. We offer a short grace period, but we may need to adjust or reschedule your appointment depending on the delay.
Will I get a confirmation for my appointment?
Yes, once you book, you'll receive a confirmation via SMS or email. We'll also send a reminder closer to your appointment time.
Stylist Availability
Are all services available every day?
Most of our services are available daily. However, certain treatments or specialists may only be available on specific days. Please check with us when booking.
Can I meet the stylist for a consultation before booking a service?
Yes, you can request a consultation with a stylist to discuss your hair goals or service expectations before booking.
Can I request a specific stylist?
Yes, you can request a preferred stylist when booking. We’ll do our best to accommodate your request based on availability.
What happens if my stylist is unavailable on the day of my appointment?
If your stylist is unexpectedly unavailable, we’ll inform you in advance and offer an alternative stylist or reschedule your appointment based on your preference.
Payments & Billing
What payment methods do you accept?
We accept cash, all major credit/debit cards, UPI, and select mobile wallets such as Google Pay and Apple Pay.
Is there an additional tax on services?
Yes, applicable taxes are added as per government regulations. These will be clearly mentioned in your bill.
Are prices the same for all locations?
Prices may vary slightly between branches based on local costs and stylist experience. Please check with your preferred location.
Are there any hidden charges?
No, we maintain transparent pricing. Any additional costs (like upgrades or add-ons) will be discussed with you before service.
Products Used
Are the products safe for all skin and hair types?
Yes, we select products that are dermatologically tested and safe for all skin and hair types. If you have any allergies or sensitivities, please inform us before your service.
Do you use organic or natural products?
Yes, we offer a selection of organic and herbal products for clients who prefer chemical free alternatives. Ask your stylist for recommendations.
Are your skincare products dermatologist approved?
Yes, we use dermatologist approved products for all facial and skin treatments to ensure safety and effectiveness.
Do your products have side effects?
All products used are safe and professionally recommended. Side effects are rare, but if you have concerns or prior reactions, let us know before the service.