Introduction
Welcome to Dream Salon! Please read these Terms and Conditions carefully before using our website and services. By accessing or using our platform, you agree to be bound by these Terms.
Booking & Cancellation
- Customers may book salon services through the platform based on availability.
- Cancellations must be made within the cancellation window set by each vendor.
- No-shows or late cancellations may result in charges as per the salon’s policy.
Vendor Responsibilities
- Vendors are responsible for maintaining accurate service listings, prices, availability, and business details.
- Vendors must deliver services as described and maintain a high standard of professionalism.
- Failure to comply with platform standards may lead to suspension or removal.
Payments & Fees
- All payments are processed securely via our payment gateway.
- The platform may deduct a commission or service fee before transferring the amount to vendors.
- Prices listed for services/products are inclusive of applicable taxes unless stated otherwise.
Refund Policy
- Refunds are subject to the cancellation and refund policy of the respective salon or vendor.
- If eligible, refunds will be processed within 7–10 business days.
Changes to Terms
- We may update these Terms at any time. Continued use of the platform after changes implies acceptance of the updated Terms.
Contact Us
- If you have any questions or concerns regarding these Terms and Conditions, please contact us at: [email protected]